Refund & Cancellation Policy

1Subscription Payments

MOSIMS is provided on a subscription basis. Unless otherwise agreed in writing, subscription fees are payable annually in advance before account activation or renewal. The applicable amount is stated in the Client's quotation or invoice.

Payment of a subscription gives the Client access to the subscribed Platform services for the applicable Subscription Period, subject to the MOSIMS Terms & Conditions.

2Cancellation

A Client may choose not to renew its subscription at the end of the current Subscription Period. Cancellation or non-renewal should be communicated to MOSIMS through the Client's authorized contact.

Cancellation of a subscription does not automatically create a right to a refund for an already activated subscription period.

3When Refunds May Apply

Refunds are considered on a case-by-case basis where there is a valid payment or service issue. Examples may include:

• A duplicate payment for the same subscription or invoice
• A payment that was successfully debited but cannot be matched to the intended transaction and cannot reasonably be applied to the Client's account
• A material payment error attributable to MOSIMS that results in an incorrect charge
• Another refund circumstance expressly agreed in writing between MOSIMS and the Client

4Non-Refundable Charges

Unless otherwise agreed in writing, the following are generally non-refundable once consumed or delivered:

• SMS charges for messages already sent or processed
• Third-party transaction charges that cannot be recovered
• Setup, customization or implementation work already completed
• Subscription periods already activated, except where a refund is approved under this policy

5Failed & Duplicate Payments

If a payment appears unsuccessful but the Client's account or bank/mobile-money account has been debited, the Client should provide the transaction reference and relevant payment details to MOSIMS. We will verify the transaction with the applicable payment provider and determine whether the amount should be applied to the account or refunded.

For duplicate payments, MOSIMS will verify the duplicate transaction before processing any refund or account credit.

6Refund Process

Refund requests should be sent to MOSIMS using the contact details below and should include the school/institution name, account or invoice reference, payment date, amount, transaction reference and reason for the request.

After verification, approved refunds will normally be returned through the original payment channel where technically and operationally possible. Processing time may depend on the payment provider or financial institution.

MOSIMS may request additional information reasonably necessary to verify ownership of the payment and prevent fraudulent refund requests.

7Payment Provider Transactions

Payments made through third-party providers such as AzamPay may be subject to the provider's own terms, processing rules and settlement timelines. MOSIMS may need to coordinate with the payment provider before confirming a refund or payment reversal.

Where a transaction is still pending, rejected or reversed by the payment provider, MOSIMS may wait for the provider's final transaction status before taking further action.

8Service Suspension & Termination

Failure to renew an active subscription may result in suspension of access until payment is received. Termination of access does not remove outstanding payment obligations for services already provided or charges already incurred.

Data export following termination is handled according to the MOSIMS Terms & Conditions and Privacy Policy.

9Contact Us

For cancellation, payment verification or refund requests, contact MOSIMS:

Phone: +255 744 007 942
Email: info@mosims.co.tz
Website: www.mosims.co.tz