Privacy Policy

1Information We Collect

Depending on how MOSIMS is used, we may process information required to provide the Platform, including:

• School and institution details, registration information and authorized contact details
• Account information such as names, usernames, email addresses and telephone numbers
• Student, staff, academic, attendance, financial and administrative records entered by the Client
• Payment and transaction references required to confirm subscriptions or other services
• Technical information such as login activity, browser/device information, IP address and security logs where necessary for operation and protection of the Platform

2How We Use Information

MOSIMS uses information only for legitimate purposes connected with providing and improving the Platform, including:

• Creating and managing school accounts and user access
• Providing academic, finance, communication and other subscribed modules
• Processing subscriptions, payments, renewals and account status
• Sending requested SMS, notifications and service communications
• Providing technical support, troubleshooting and security monitoring
• Maintaining backups, service reliability and system performance
• Complying with applicable legal or regulatory requirements

3School Data Ownership

The Client retains ownership of School Data entered into or generated through MOSIMS. MOSIMS acts as a service provider/data processor in relation to such data and processes it to provide the services requested by the Client.

4Sharing & Third Parties

We may share or disclose information only where reasonably necessary to provide the service, operate supporting infrastructure, or comply with law. Examples may include:

• SMS and communication service providers for messages requested by the Client
• Payment providers that may be integrated with MOSIMS, such as AzamPay, for processing subscription or other payments.
• Hosting, infrastructure, security or technical service providers supporting MOSIMS operations
• Government authorities, courts or regulators where disclosure is legally required

Third-party providers may have their own privacy terms and conditions governing information they process.

5Payment Information

Where payments are processed through an external payment provider, payment processing may occur on the provider's systems. MOSIMS may receive transaction details such as payment status, reference number, amount and related account information needed to activate or reconcile a subscription.

Users should review the applicable terms and privacy information of the selected payment provider before completing a transaction.

6Data Security

MOSIMS applies reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication, backups, monitoring and other security practices appropriate to the service.

No internet-based system can be guaranteed to be completely secure. Clients are responsible for protecting their own credentials and promptly reporting suspected unauthorized access.

7Data Retention & Deletion

We retain information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, meet contractual obligations and comply with applicable requirements.

Following termination, the Client may request an export of School Data within thirty (30) days, consistent with the MOSIMS Terms & Conditions. After the applicable retention period, data may be deleted or anonymized subject to legal, operational and backup requirements.

8Your Responsibilities

• Provide accurate information and keep account information reasonably up to date
• Use the Platform lawfully and only for authorized purposes
• Protect passwords and other credentials from unauthorized use
• Obtain any necessary permissions or lawful basis before entering personal information about students, parents, staff or other individuals into the Platform
• Notify MOSIMS promptly if you suspect unauthorized access or a security incident

9Your Rights & Requests

Subject to applicable law and the Client's contractual role, users may request information concerning personal data handled through MOSIMS, correction of inaccurate information, or other appropriate data-related assistance.

Requests relating to School Data should normally be made through the authorized school or institution administrator, because the Client controls the school records stored in the Platform.

10Policy Updates & Contact

MOSIMS may update this Privacy Policy when necessary to reflect changes in the Platform, applicable law or business practices. Material changes will be communicated through appropriate channels where reasonably practicable.

Phone: +255 744 007 942
Email: info@mosims.co.tz
Website: www.mosims.co.tz